Videos 

CX Global Summit 2024 - Keynote speech on the pillars of customer experience

This was a webinar for "the Hive" co-working spaces across South East Asia and Australia to introduce the agile goal-setting by OKRs, speaker Carsten Ley

How Project Management Office can support OKR & CX management to collect, monitor and implement actions to achieve key results and improve customer experience

CX Global Summit 2024 - Keynote speech on the pillars of customer experience

Watch the Full Keynote Presentation on "𝐂𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐚 𝐅𝐫𝐢𝐜𝐭𝐢𝐨𝐧𝐥𝐞𝐬𝐬 𝐞𝐧𝐝 𝐭𝐨 𝐞𝐧𝐝 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐅𝐨𝐜𝐮s𝐢𝐧𝐠 𝐨𝐧 𝐑𝐞𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐍𝐞𝐞𝐝𝐬" by Carsten Ley, PMP, Founder and CX Consultant, Asia PMO at #FISSouthEastAsia which took place on 27th May 2021. REVAMPING SOUTH EAST ASIA's ONLINE PLATFORM LANDSCAPE https://asia.futureinternetsummit.com/ An Event by Exito Media Concepts Follow Exito Media Concepts on Social Media: Facebook: https://www.facebook.com/exitomediaconcepts/ Twitter: https://twitter.com/ExitoEvents Linkedin: https://in.linkedin.com/company/exito-group Instagram: https://www.instagram.com/exitomediaconcepts/

What is the difference between branding and CX and how the real experience influences branding - Carsten Ley

Carsten Ley from Asia PMO featured podcast is on Phoenix Business RadioX and the Project Management Office Hours with Joe Pusz sponsored The PMO Squad. The Radio show invites entrepreneurs to speak about their journey. Carsten Ley highlights his transformation from a small town bank clear without studies to venture out to the UK and Mexico for studies and how he kick-started his career back in Germany with Citibank and Deloitte in Project and Change Management before settling to Vietnam working in Banking & Ecommerce in Customer Experience Projects and founding his own Transformation Consulting Firms Asia PMO & OKR Asia.

Carsten Ley is highlighting the challenges to implement Customer Experience in South East Asia based on his experiences in Home Credit, Lazada and as Founder & Consultant of Asia PMO

STAY ORGANIZED Good day! We, at Speakers Bureau, together with Carsten Ley, really want you to succeed and thrive. That's why... on Wednesday, September 08, 2021, at 7:00 PM See you at Livestream in Speakers Bureau Academy Group in Facebook. Speakers Bureau will be hosting a TALK SHOW on Stay Organized. What you will learn in this TALK SHOW: How OKRs (Objectives and Key Results), Project & Action Management can help you to keep your organization, work, and life organized. CARSTEN LEY Entrepreneur, Enabler & Project Lead in Experience Management, OKRs, Project & Change Management. After his 20+ year career in Banking, Consulting, Project & Customer Experience Management for companies like Deloitte, VW, Rolls-Royce and Lazada in Europe, Latin-America & South East Asia, he founded Asia PMO in 2018. His consulting firm is focused on getting clients fast and efficient into implementation of company objectives, customer/ employee experience actions and projects to foster a result- and team-oriented environment to excel in today's accelerated world. Beside helping 30+ clients to sustainably implement Experience Management & OKRs, he is an internationally accomplished keynote speaker, trainer & Coach. He was recently elected in the top 150 CX global thought leaders We are excited to see you on September 08, 2021, Wednesday at 7:00 PM. God bless and stay safe always! Sincerely yours, Dina H. Loomis PS: You have The Leader's Edge. ------------ visit SPEAKERS BUREAU Website at http://www.speakerstrainers.com/ Follow us on Social Media for updates on leadership lessons by highly respected leaders of Industry, HR, and Entrepreneurs. Link below. YOUTUBE: https://www.youtube.com/channel/UCOibMnVsUecia5RvOTZjlmA FACEBOOK: https://www.facebook.com/groups/SpeakersBureauAcademy/